Terms of Service

Effective Date: August 4, 2026

These Terms of Service (the “Terms”) are an agreement between Sharkly Teams Inc. (“Sharkly,” “we,” “us,” or “our”) and the person or entity that accesses or uses the Service (“you” or “Customer”). If you use the Service for an employer or other entity, you represent that you have authority to bind that entity, and “Customer” means that entity.

1. Agreement and Scope

By creating an account, joining an Organization, accessing the Service, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The “Service” includes Sharkly’s web application, desktop application, command-line interface (CLI), application programming interfaces (APIs), local service, hosted services, documentation, software components, and related features that Sharkly makes available.

These Terms apply to both individual use and use through an Organization. They also apply to preview, beta, experimental, early-access, or similar features unless separate terms expressly apply.

Sharkly's Privacy Policy explains how Sharkly handles personal information in connection with the Service. Customer is responsible for providing any privacy notices and obtaining any permissions required for Customer Content, integrations, self-hosted deployments, and Customer-controlled processing.

2. Product Terms

For these Terms:

An Organization is the top-level account boundary in which People, Agents, Spaces, Tasks, Computers, Runtimes, and related content and settings are managed.

People are human users connected to an Organization.

A Space is an Organization-scoped grouping for work, settings, and related resources.

A Task is a unit of work that may contain instructions, content, comments, files, status information, and execution history.

An Agent is an AI-enabled actor configured to process instructions, use tools, work on Tasks, and produce outputs.

A Crew is a coordinated group of People and Agents.

A Computer is a connected compute host that may run Agent work.

A Runtime is a particular execution environment or tool configuration used by an Agent on a Computer or through a hosted environment.

The desktop application and CLI may install or communicate with a local service on a Computer. That local service may discover available Runtimes, receive authorized work, execute commands, access configured files or repositories, and send status and results to the configured Sharkly server.

Running the local service on a Computer is not the same as self-hosting the Sharkly server. Self-hosting means that Customer operates designated Sharkly server, application, database, or supporting components on infrastructure controlled by Customer. Unless separate terms apply, these Terms govern Customer’s use of Sharkly software and services in both Sharkly-hosted and self-hosted configurations.

3. Eligibility and Authority

You must be at least 18 years old, or the age of legal majority where you live if higher, and legally capable of entering into these Terms.

You may not use the Service if applicable law prohibits you from doing so. If you use the Service for an Organization, you must have all permissions and authority needed to act for that Organization.

4. Accounts and Organization Administration

You must provide accurate account information and keep it current. You are responsible for safeguarding account credentials, access tokens, keys, and other authentication methods associated with your use of the Service. You must promptly notify us at support@sharkly.ai if you believe an account or credential has been compromised.

Customer is responsible for activity under its accounts and Organization, including activity by its People, Agents, Crews, Computers, Runtimes, applications, and integrations.

Organization administrators may be able to:

invite, add, remove, change roles for, or otherwise manage People as permitted by the Service;

configure roles, access, Spaces, Agents, Crews, Computers, and Runtimes;

access or manage Customer Content and activity within the Organization;

enable integrations and authorize external services; and

control Organization settings and security-related options.

Customer is responsible for selecting its administrators and for their actions.

5. License and Permitted Use

Subject to these Terms, Sharkly grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during the term solely for Customer’s internal lawful purposes.

If Sharkly makes downloadable software available, Sharkly grants Customer a limited license to install and use that software only as needed to use the Service. Customer may make reasonable internal copies necessary for an authorized self-hosted deployment, backup, or recovery, but may not remove proprietary notices.

Software or components made available under a separate open-source, source-available, commercial, or third-party license are governed by that license for the matters it covers. These Terms do not replace or modify those separate license terms.

Customer must use the Service in accordance with these Terms, applicable law, and the permissions and technical controls made available through the Service.

6. Free and Preview Service

The Service is currently offered free of charge. Customer has no payment obligation for the Service under these Terms.

Sharkly may introduce charges or a separately priced offering in the future, but Customer will not be charged unless Sharkly first provides the applicable pricing and additional or updated terms and Customer affirmatively agrees or otherwise completes an authorized purchase process.

Preview features may be incomplete, change without notice, perform differently from generally available features, or be discontinued. Customer should not rely on a preview feature for uses that require uninterrupted availability, final functionality, or a service-level commitment.

7. Customer Content

“Customer Content” means content submitted to, stored in, transmitted through, or generated through Customer’s use of the Service, including code, repositories, files, Tasks, comments, prompts, instructions, configurations, credentials supplied for integrations, Agent inputs, and Agent outputs.

As between Customer and Sharkly, Customer retains its rights in Customer Content. Customer grants Sharkly a worldwide, non-exclusive, limited license to host, copy, transmit, display, modify, process, and otherwise use Customer Content only as reasonably necessary to:

provide, maintain, secure, and support the Service;

carry out Customer’s instructions and configured workflows;

prevent or address fraud, abuse, security incidents, or technical problems;

comply with law; and

enforce these Terms.

Customer represents that it has all rights, permissions, and lawful bases needed for Sharkly and applicable service providers to process Customer Content as described in these Terms.

Customer is responsible for deciding what Customer Content to submit and for maintaining appropriate copies and backups. Customer should not submit content that Customer is not authorized to use or process.

8. Agents, Code Execution, and AI Output

Agents may interpret instructions, access Customer Content, call tools, interact with integrations, execute code or commands, modify files, create commits or other artifacts, communicate progress, and take other actions within the permissions and environment configured by Customer.

Customer controls which Agents, Crews, Computers, Runtimes, repositories, tools, integrations, credentials, and permissions are made available. Customer is responsible for reviewing those configurations and applying appropriate safeguards, including human approval for sensitive, destructive, external, financial, legal, security-related, or otherwise high-impact actions.

Agent outputs may be inaccurate, incomplete, misleading, offensive, insecure, non-unique, or unsuitable for Customer’s intended use. Similar or identical outputs may be provided to other users. Customer must independently review and test outputs before relying on them, publishing them, deploying code, making decisions, or using them in production or high-impact contexts.

Customer is responsible for determining whether it has sufficient rights to use Agent outputs and whether outputs comply with law, third-party rights, licenses, policies, and professional obligations. Sharkly does not represent that Agent outputs are correct, unique, non-infringing, or fit for a particular purpose.

Code execution and tool use can change or delete data, expose information, cause external side effects, or introduce vulnerabilities. Customer is responsible for its execution environments, permission settings, source-control practices, backups, review processes, and recovery procedures.

9. No Model Training on Customer Content

Sharkly does not use Customer Content, Customer code, prompts, or Agent outputs to train Sharkly models or third-party foundation models.

For model-provider accounts and contractual paths controlled by Sharkly, Sharkly does not authorize providers to use Customer Content, Customer code, prompts, or Agent outputs to train generalized foundation models. Customer Content may still be processed by those providers as necessary to provide requested Service functionality.

If Customer connects or operates a model provider, Agent tool, or provider account under Customer’s own agreement, that provider’s terms, account tier, retention settings, and data controls govern its processing. Sharkly does not authorize model training on Customer’s behalf, but Customer is responsible for selecting and configuring a provider arrangement that prohibits training where required.

10. Third-Party Services and Integrations

The Service may interoperate with third-party models, repositories, developer tools, communications services, identity providers, storage providers, and other integrations. Customer chooses whether to enable or use them.

Third-party services are governed by their own terms, privacy practices, availability, and technical controls. Sharkly does not control and is not responsible for third-party services, their content, their acts or omissions, or changes they make to their services.

Customer authorizes Sharkly to exchange Customer Content and instructions with enabled third-party services as necessary to provide the requested integration. Customer is responsible for obtaining and maintaining required third-party accounts, permissions, licenses, and credentials.

11. Acceptable Use

Customer must not, and must not enable or assist anyone to:

use the Service unlawfully or in violation of another person’s rights;

submit, generate, or distribute content that infringes intellectual property, privacy, confidentiality, personal image, or other rights;

access an account, Organization, Computer, Runtime, system, or data without authorization;

introduce malware or harmful code, disrupt the Service, or interfere with another user’s access;

bypass access controls, usage controls, safety controls, or technical restrictions;

probe, scan, or test vulnerabilities without authorization;

use the Service to facilitate fraud, deception, harassment, abuse, exploitation, or physical harm;

use the Service to develop or distribute unlawful weapons, malware, or other prohibited harmful capabilities;

scrape, harvest, or extract data from the Service except through authorized features or APIs;

reverse engineer, decompile, disassemble, or attempt to discover non-public source code or underlying components, except as permitted by an applicable separate license or to the extent applicable law expressly permits despite this restriction;

resell, rent, lease, or provide the Service as a standalone service to third parties without Sharkly’s written permission; or

misrepresent Agent output as human-created when disclosure is required by law or professional rules.

Sharkly may investigate suspected violations and cooperate with lawful requests from authorities. Customer must use reasonable safeguards appropriate to the sensitivity and impact of its use.

12. Sharkly Intellectual Property and Feedback

Except for Customer Content and third-party materials, Sharkly and its licensors own the Service, including its software, interfaces, designs, documentation, trademarks, and related intellectual property.

No rights are granted except as expressly stated in these Terms. Customer may not use Sharkly’s names, logos, or marks in a way that implies endorsement or affiliation without prior written permission.

If Customer provides suggestions, ideas, or feedback about the Service, Customer grants Sharkly a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use that feedback without restriction or obligation. This does not give Sharkly ownership of Customer Content merely because feedback refers to Customer’s use of the Service.

13. Availability, APIs, and Support

Sharkly may modify, update, limit, suspend, or discontinue all or part of the Service. Features may vary across the web application, desktop application, CLI, APIs, local service, hosted environments, and self-hosted software.

The Service may be unavailable because of maintenance, failures, third-party services, network conditions, security events, or other causes. Sharkly does not promise any particular level of uptime, availability, performance, or response time under these Terms.

Sharkly may set or change API, storage, execution, concurrency, or other technical limits. Customer must not attempt to evade those limits. Sharkly may change or deprecate APIs, commands, or software versions and may require Customer to update software for continued compatibility or security.

Support is available through support@sharkly.ai. These Terms do not promise specific response or resolution times.

14. Customer-Operated and Self-Hosted Components

For a self-hosted deployment, Customer is responsible for operating and securing its infrastructure, databases, networks, domains, certificates, backups, access controls, updates, monitoring, and incident response. Customer is also responsible for any modifications it makes and for compliance obligations arising from where and how it deploys the software.

For the local service, Computers, and Runtimes, Customer is responsible for physical and logical access to the relevant systems; operating-system and dependency security; installed third-party tools; filesystem and repository permissions; network access; secrets; backups; and the acts performed through those systems.

Sharkly is not responsible for failures caused by Customer infrastructure, Customer modifications, unsupported configurations, third-party tools, or Customer’s failure to apply available updates or safeguards.

15. Suspension and Termination

Customer may stop using the Service at any time. Authorized administrators may delete an Organization where the Service provides that control. A person who wants to close an individual user account may contact support@sharkly.ai.

Sharkly may suspend or terminate access if:

Customer materially breaches these Terms;

Customer’s use creates a security, legal, or operational risk;

suspension is reasonably necessary to protect the Service, Sharkly, Customer, another user, or a third party;

required by law or a lawful government request; or

Sharkly discontinues the applicable Service.

Where reasonably practicable, Sharkly will provide notice and an opportunity to address the issue before termination, but may act immediately when necessary to prevent harm or comply with law.

Upon termination, Customer’s rights granted under these Terms to access Sharkly-hosted services and use proprietary portions of the Service end. Software or components distributed under a separate license remain governed by that license. Provisions that by their nature should survive will survive, including provisions concerning ownership, feedback, disclaimers, liability, indemnification, governing law, and miscellaneous terms. Customer is responsible for retaining copies of Customer Content it needs before hosted access ends.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, PREVIEW FEATURES, AGENT OUTPUTS, AND ALL RELATED SOFTWARE AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SHARKLY AND ITS LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

SHARKLY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS; THAT CUSTOMER CONTENT WILL NOT BE LOST OR ALTERED; THAT DEFECTS WILL BE CORRECTED; OR THAT AGENTS OR OUTPUTS WILL BE ACCURATE, COMPLETE, SAFE, OR SUITABLE FOR CUSTOMER’S USE.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to Customer.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS CUSTOMER PAID TO SHARKLY FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR US$100 IF CUSTOMER PAID NO AMOUNTS FOR THE SERVICE DURING THAT PERIOD. THIS CAP DOES NOT LIMIT CUSTOMER'S PAYMENT OBLIGATIONS IF PAID TERMS APPLY, CUSTOMER'S INDEMNIFICATION OBLIGATIONS, EITHER PARTY'S LIABILITY FOR INFRINGEMENT OR MISAPPROPRIATION OF THE OTHER PARTY'S INTELLECTUAL PROPERTY RIGHTS, OR LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

The limitations in this section apply to the fullest extent permitted by law and regardless of the theory of liability. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to Customer.

18. Indemnification

18.1 Customer Indemnity

Customer will defend, indemnify, and hold harmless Sharkly, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, and service providers from and against any third-party claims, damages, obligations, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

Customer's, its users', or any person using Customer's account's access to or use of the Service;

Customer Content, including code, repositories, files, prompts, instructions, configurations, credentials supplied for integrations, Agent inputs, and Agent outputs;

Customer-controlled code execution, commands, tools, integrations, model providers, Computers, Runtimes, repositories, credentials, or self-hosted infrastructure;

Customer's breach of these Terms, violation of law, or violation of a third party's rights; or

any claim that Customer Content, Customer-controlled workflows, or Customer's use of the Service infringes, misappropriates, or otherwise violates intellectual-property, privacy, confidentiality, data-protection, security, publicity, or other rights.

18.2 Sharkly Indemnity

Sharkly will defend, indemnify, and hold Customer harmless from and against third-party claims alleging that the Service, as provided by Sharkly and used by Customer in accordance with these Terms, directly infringes that third party's copyright, patent, or trademark.

Sharkly has no obligation under this Section 18.2 for claims arising out of or related to:

preview, beta, experimental, early-access, self-hosted, modified, or unsupported versions of the Service, except where separate written terms expressly provide otherwise;

Customer Content or combinations of the Service with Customer Content, third-party products, code, data, tools, integrations, model providers, repositories, infrastructure, or processes not supplied by Sharkly;

Customer's misuse, unauthorized use, or use of the Service after Sharkly provides notice to stop using the allegedly infringing feature;

modifications not made by Sharkly; or

Customer's failure to promptly notify Sharkly of the claim or reasonably cooperate in the defense.

If the Service becomes, or in Sharkly's opinion is likely to become, subject to an infringement claim, Sharkly may, at its discretion, obtain the right for Customer to continue using the affected feature, replace or modify the affected feature so that it is not infringing, disable or remove the affected feature, or terminate Customer's access to the affected feature or Service. Because the Service is currently offered free of charge, no refund is owed unless separate paid terms expressly provide otherwise.

18.3 Procedure

The indemnified party must promptly notify the indemnifying party of the claim, provide reasonable cooperation, and allow the indemnifying party to control the defense and settlement. Failure to provide prompt notice relieves the indemnifying party of its obligations only to the extent materially prejudiced by the delay.

The indemnifying party may not settle a claim in a way that admits fault by the indemnified party, imposes non-monetary obligations on the indemnified party, or requires payment by the indemnified party without the indemnified party's prior written consent, which may not be unreasonably withheld. The indemnified party may participate in the defense with its own counsel at its own expense.

19. Changes to the Service or Terms

Sharkly may update these Terms to reflect changes to the Service, law, security needs, or business practices. If a change materially reduces Customer’s rights or increases Customer’s obligations, Sharkly will provide reasonable notice through the Service, by email, or by another reasonable method before the change takes effect, unless an immediate change is required for legal or security reasons.

The updated Terms will state a new effective date. Continued use after the updated Terms take effect constitutes acceptance. If Customer does not agree to an update, Customer must stop using the Service.

20. Governing Law and Courts

Delaware law governs these Terms and any dispute arising out of or relating to these Terms or the Service, without regard to conflict-of-laws principles.

The state and federal courts located in Delaware will have exclusive jurisdiction over any such dispute, and each party consents to personal jurisdiction and venue in those courts.

Nothing in these Terms prevents either party from seeking temporary or preliminary injunctive relief in the Delaware state or federal courts identified above to protect intellectual property, confidential information, or system security.

21. Export Controls and Sanctions

Customer must comply with applicable export-control, import, and economic-sanctions laws. Customer represents that it is not located in, organized under the laws of, or ordinarily resident in a jurisdiction where use of the Service is prohibited, and is not a person or entity barred from receiving the Service under applicable sanctions or export laws.

Customer must not use, export, re-export, transfer, or provide the Service in violation of those laws or for a prohibited end use.

22. Miscellaneous

These Terms are the entire agreement between the parties regarding the Service unless the parties enter into a separate written agreement that expressly overrides these Terms.

Customer may not assign or transfer these Terms without Sharkly’s prior written consent. Sharkly may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except for obligations that cannot be excused by law.

If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver. Headings are for convenience only.

Notices to Sharkly under these Terms must be sent to support@sharkly.ai. Sharkly may provide notices to Customer through the Service or using the contact information associated with Customer’s account.

23. Contact

Questions about these Terms may be sent to:

Sharkly Teams Inc.
support@sharkly.ai

1. Agreement and Scope#

2. Product Terms#

3. Eligibility and Authority#

4. Accounts and Organization Administration#

5. License and Permitted Use#

6. Free and Preview Service#

7. Customer Content#

8. Agents, Code Execution, and AI Output#

9. No Model Training on Customer Content#

10. Third-Party Services and Integrations#

11. Acceptable Use#

12. Sharkly Intellectual Property and Feedback#

13. Availability, APIs, and Support#

14. Customer-Operated and Self-Hosted Components#

15. Suspension and Termination#

16. Disclaimers#

17. Limitation of Liability#

18. Indemnification#

18.1 Customer Indemnity#

18.2 Sharkly Indemnity#

18.3 Procedure#

19. Changes to the Service or Terms#

20. Governing Law and Courts#

21. Export Controls and Sanctions#

22. Miscellaneous#

23. Contact#